1.3      WAITING LIST

 

DATED:          April, 2005

SOURCED:     Commonwealth Department Family & Community Services –

                     Child Care Services Handbook 2004-2005

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POLICY

The Scheme aims to respond to requests for care in a timely manner and in conjunction the Child Care Services Handbook 2004-2005 with regard to Priority of Access

 

PROCEDURE

When a request for childcare is made by telephone or in person:

·         A member of the coordination unit completes “Request for Care” form. The request is actioned in the 

          following manner:

·         Where a request is immediate, the applicant is informed that the request has gone onto the Waiting

          List and should a vacancy emerge, the Coordinator will contact them

·         The Administration Officer will advise the coordination team of the request

·         Where a request is for a future date, the applicant is requested to contact the service one month

          prior to the starting date to reactivate the search for a placement

·         All “Request for Care” forms are placed in the “Waiting List” folder

·         Consideration is given in order of priority of access guidelines

·         The Coordinator will assess the request and make a suitable match within the available vacancies -

          an application does not produce a numerical position on the waiting list within a chronological

          order

·         The applicant will be referred to the most suitable vacancy, taking into consideration the families

          requirements and geographical location

·         Where a urgent request for care cannot be matched to an available vacancy, the applicant will be

          referred to another childcare service